SHIPPING

Processing & Handling Times

Orders are processed within 1-2 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking details.

Shipping Rates & Delivery Times

We offer the following shipping options:

Standard Shipping (5-7 business days) – Calculated at checkout

Expedited Shipping (2-3 business days) – Calculated at checkout

Overnight Shipping (1 business day) – Available for an additional charge, Calculated at checkout

Please note: Delivery times are estimates and may vary due to carrier delays, weather conditions, or high order volumes.

International Shipping

Currently, we ship to select international locations. Shipping rates and delivery times vary by country and are calculated at checkout. Please be aware that international orders may be subject to customs fees, duties, or import taxes, which are the responsibility of the customer.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. If you have not received your tracking details within 3 business days, please contact us at [your email].

Lost or Stolen Packages

We are not responsible for lost or stolen packages once they have been marked as delivered. If your package is missing, please check with your local carrier or neighbors before reaching out.

RETURNS

Return Eligibility

We want you and your pet to be 100% satisfied with our products! If you are not happy with your purchase, we accept returns under the following conditions:

  • Returns must be requested within 30 days of delivery.

  • The product must be unopened, unused, and in its original packaging.

  • We do not accept returns on opened or used products due to safety and health regulations.

How to Initiate a Return

To request a return, please email [your email] with your order number and reason for return. We will provide return instructions and a return shipping address.

Refund Process

  • Once we receive your returned item and verify its condition, we will issue a refund to your original payment method within 5-7 business days.

  • Original shipping costs are non-refundable.

  • If the return is due to an error on our part (e.g., incorrect or damaged product), we will cover the return shipping costs.

Exchanges

At this time, we do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

Damaged or Defective Products

If your item arrives damaged or defective, please email us at [your email] with a photo of the damage and your order number within 7 days of delivery. We will gladly send a replacement at no additional cost.